You can reach us anytime at hello@voxewellness.com or by submitting the contact form on this page.
Our team is happy to help with product questions, orders, returns, and ongoing support.

We respond within 1 business day (often sooner).
During high-volume periods, please allow up to 48 hours.
We believe great skincare should come with great support.

Our customer care team is based in New York (Eastern Time – ET).
Support hours are Monday–Friday, 9am–6pm ET.

We offer a 30-day satisfaction guarantee on eligible purchases made through voxewellness.com.
If you're not completely satisfied, contact us within 30 days of delivery and we’ll guide you through the return process.
(Products must be purchased directly from VOXE to qualify.)

Yes. All VOXE devices include a 1-year limited manufacturer’s warranty covering defects in materials or workmanship under normal use.
For warranty assistance, simply contact our support team with your order number.

Absolutely. We’re here for you long after your purchase.
If you have questions about usage, treatment frequency, or results, our team will provide personalized guidance.

We love connecting with aligned partners.
Please email hello@voxewellness.com with details about your business using subject line vender, and our team will follow up with next steps.

Orders are typically processed within 1–2 business days.
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Please note that processing times may be slightly extended during holidays or promotional periods.

As soon as your order ships, you’ll receive an email with your tracking number and carrier information.
You can use that link to follow your delivery in real time.
If you haven’t received tracking details within 2 business days, please contact us and we’ll be happy to assist.

We currently ship within the United States.
If you're located outside the U.S. and interested in VOXE, please reach out — we’re expanding thoughtfully and would love to know where you are.